How can we help you?
Submit a support request or track an existing ticket. Our team at Necxa will get back to you as soon as possible.
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Frequently Asked Questions
How long does it take to get a response?
We aim to respond to all support requests within 24 hours on business days. Urgent and High priority tickets are typically addressed within 4 hours.
How do I track my existing ticket?
Use the "Track My Ticket" tab above and enter the email address you used when submitting your request. You'll see all tickets associated with your email along with their current status.
Can I add more information after submitting?
Yes — simply reply to the confirmation email you receive after submitting. Your reply will be added directly to your existing ticket so your agent sees the full conversation.
What is the difference between priority levels?
Normal — General questions or non-critical issues. High — Issues affecting your ability to use the service. Urgent — Critical issues causing complete service disruption. Please choose the level that best reflects your situation.
How do I contact Necxa directly?
You can email us directly at support@necxa.uk. Using this portal is the fastest way to get help as it automatically creates a tracked ticket for your request.
